Technology has evolved at a lightning pace during the last twenty years. Unfortunately the IT delivery models, especially those used within the SMB (sub 500 seat organizations), have not matured as rapidly. Businesses within the SMB are typically still consuming IT services using paradigms that were originally developed 25 years ago, those being:

None of these service delivery models provide the SMB with an effective way to deliver high-value IT services to the business in a manner that fits the SMB cost structure.

The Network Services programs offered by Clockwork IT Systems are designed to do just that – provide a high-level of IT service that is focused on solving the business pains associated to IT for a monthly affordable subscription price.

Our responsive offering gives you the assurance that your organisation's IT infrastructure receives the required level of support. Built on the strength of our suite of tools and our renowned customer service, we respond rapidly to changes in the health of your network and applications, and to your requests for help. Efficient troubleshooting means that we get you up-and-running faster than ever.

Our enterprise-class IT support capabilities empower us to dramatically reduce the time it takes to diagnose and resolve network problems or failures. This translates into increased employee productivity and cost savings for you.

The goal of Clockwork Casual Support is to reduce a customers’ business impact from IT failure by dramatically reducing the mean time to resolution (the amount of time from failure to recovery). In the Clockwork Casual Support model many incidents are resolved before they become a major problem.

An IT partner not provider. One of the major challenges in maintaining a computer network is trying to predict what will fail and when. With our proactive managed services solution, we can prevent many network failures from ever happening. By combining regular preventative maintenance and comprehensive real-time monitoring of your critical network and desktop devices, we ensure the reliability and stability of your IT assets.

This solution is so effective, our customers see almost immediate results. A regularly maintained network means fewer failures, yielding higher productivity and savings on support costs for you. At the same time, your exposure to security risks is dramatically lessened, and frustration from unstable IT resources almost vanishes. We allow our customers to focus on their core business functions by taking the worry out of owning a computer network.

The goal of the Clockwork Professional Service program is to further reduce the business impact from IT failure by adding the proactive component to the program. This is accomplished by monitoring the availability of the mission critical IT services and immediately jumping into action as soon as a failure is detected. As with Clockwork Support, much of the work is done remotely from the Clockwork IT Systems Operations Centre working to ensure the services are delivered efficiently, effectively and affordably.

Total network peace of mind. Total IT support and management for a fixed monthly price – it's that simple. We provide all of the benefits of an internal IT department for a fraction of the price of staffing one yourself. We reduce the business impact of IT failures by minimising their occurrence, and any unforseen issues are dealt with as a top priority. All aspects of your network are covered: security, data protection applications and hardware.
When you outsource the management of your important IT resources to us, we look upon this as a partnership. Our comprehensive and professional approach means we are your IT department. By optimising your network's performance, it will work at the peak efficiency and reliability levels that your business demands, allowing you to focus on running your business, not your network. Security, networking, data protection and user support - we handle it all for a single, predictable price.

The goal of Clockwork Premium Service is to incorporate complete predictability into IT services on behalf of the customer.  Regardless of the number of failures, the amount of time to resolve issues or other effort required, the Clockwork Premium Service customers’ monthly costs are set and reviewed annually and we will work tirelessly to achieve on the service level objectives.

A helping hand. Our Software-as-a-Service (SaaS) model gives a boost to your IT department. We provide you with full administrative access to our state-of-the-art network monitoring solution, giving you a "window" into your network's performance. We scale the deployment to match the needs and requirements of your IT staff, and we also provide overflow and out-tasked services to augment your current skill set.

We help your IT department increase overall efficiency, and maintain a stable and reliable network environment. The comprehensive reporting capabilities allow you to rationalise IT spending and optimise your strategic IT planning. Priority access to our experienced support technicians and engineers means you have experts when you need them – for a fraction of the price it would cost to expand your team.